Business Availability: The need of the hour!

Introduction:
With ever changing business climate, the ultimate challenge is to manage with minimum resources and deliver quality service at almost 100% uptime. Business Availability aims to partner with clients and help them with overall IT infrastructure plans, methodologies, change management, application requirement analysis and business continuity planning. Below hierarchy explains the services covered under Business availability.

Infrastructure Management Service:

The attempt to have an almost 100% uptime 365 days of the year is an achievement in itself and Omnicare strives to achieve it in its own way. The inhouse “IMS” offers a complete suite of services to ensure higher availability of IT infrastructure while reducing the cost of management.
Remote Infrastructure Management:
RIM refers to managing IT infrastructure such as laptops, desktops, storage devices etc of a company.
Data center services house computer systems, backup power supplies and redundant or backup communication connections. The main purpose of a data center is running the applications that handle the core business and operational data of the organization.

Testing services :

Meeting the agreed upon standards and process’ is of prime importance to ensure a high quality product that meets client requirement. Thus Quality Assurance (QA), which involves testing a particular product under extreme conditions assumes a very important role in Business availability. The entire process is focused on problem detection so that any anomalies are eradicated at the right time. Some of the common tests performed are: Regression test, supportability tests and Usability tests. One crucial part of testing services is performance management where an application is checked whether it can sustain certain amount of load or stress in terms of queries, speed, response, heavy data input, connect time, send time, response time, process time, average latency etc.
Online security is another important part of security especially as most of the business depend on web based portals. Thus CAPTCHA authentication, Hacker simulations etc are ways in which business are made more secure.

Application Management services
:
AMS is a pragmatic, “top-down” approach that focuses on delivery of business services. Using SDLC methodology, a synergy can be maintained between the internal and external customers. The main benefits derived out of adopting a SDLC methodology is :
 modular delivery to end users
 incorporating feedbacks / suggestions
 providing better predictability in terms of quality, cost, schedule and feature coverage
Thus the major prerogative that is fulfilled using this service is of providing customers a customized application development service which can be enhanced and modified with time. Isolating the root cause of the problem also is an integral part of AMS.

Enterprise Solutions:

The term Enterprise solution would encompass all solutions that are needed for large corporations with large network. Assessing business requirements, planning and designing of implementation and management of the IT Infrastructure and its applications forms a major part of Enterprise solutions. Also, automating various processes and activities is an off shoot of Enterprise solutions. An example of this service would be : implementation of the RTGS/NDS system in banks or having a messaging service or mail service.

What are some of the essentials for an Enterprise Solution:

1) Cost: Programming cost should be economical
2)Scalability:Should be able to accomodate an increase in number of clients
3) Portable: Any changes in technology should be easy to incorporate
4)Management:Should have an ability to manage version control software for ease of use